Shipping and handling information

Where can I receive my order?

It can be sent to an address selected by you (home, work, etc. - never a PO Box) or to the Fashionocracy store of your choice.
Can the delivery country/region be different from the purchase country/region?

No. The delivery country/region must always be the same country/region in which the purchase was made.
How long will my order take to arrive?

Delivery times depend on the type of delivery selected.
- Pick up in store: In the store of your choice in 3-5 business days
- Standard home shipping : In 2-4 business days
- Express home shipping: In 24-48 hours (business days)
- Same Day New York City: Orders placed Monday – Friday by 1:00p.m. will be delivered the same day between 6:00p.m. and 10:00p.m. EST (Some exclusions apply)
How much do I pay for delivery services?
- Pick up in store - FREE
- Standard home shipping - 4.95 USD / FREE (Orders over 50 USD) (Before taxes).
- Express home shipping - 9.95 USD
- Same Day New York City - 9.95 USD
Can I track my order?

Yes, you can see the updated status of your order in real time. To do this, go to the "Orders and Returns" section in your account.

If you are not registered, click on the "Order Information" link in the confirmation email sent to you to see the status of your order.
What is the home delivery process?

If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number (with a link to the courier's web page), and finally the courier will send you a text message or email to inform you of your delivery.
What is the store delivery process?

If you have chosen store delivery, we will send you a text message when your order has arrived (you will have 15 days to collect it). You will be required to show the order number and your ID when collecting the package.