Which items are eligible to be returned or exchanged?
Take it for a test drive. If you don’t like it, send it back.
Final sale items (which are marked on your invoice) cannot be returned or exchanged.
Items which are damaged or defective may be returned or exchanged at any time.
How do I return items by mail?
Please see our "To return items by mail" instructions here.
How do I exchange items by mail?
Please see our "To exchange items by mail" instructions here.
How do I receive my full refund?
To receive your full refund in the original form of payment, the items being returned must meet the criteria for returns eligibility (outlined above), and you must have proof of purchase (see below).
What qualifies as proof of purchase?
Proof of purchase is the original paper invoice(s) included with your order. For returns or exchanges made in stores, the credit card used to make the online purchase can also be used as proof of purchase.
Can I return or exchange items from one brand in a different brand’s store?
If you would like to process a return or exchange at one of our stores, this must be done at a store of the same brand as the items purchased.
If I return a gift purchased online, how will I receive a refund?
Gifts purchased online can be returned in stores or by mail. If you present the gift receipt (or invoice), you will receive your refund as a gift card in the full amount of the purchase price. If you do not have your gift receipt (or invoice), you will receive a merchandise certificate by mail in the amount of the current selling price. Valid ID required.
Can I return a gift purchased online without a gift receipt?
You can return gifts without a gift receipt to stores. You will receive a merchandise certificate in the amount of the current selling price of the item(s) returned. Valid ID required.
Where can I use a merchandise certificate?
Merchandise certificates can be redeemed in store at Gap, Old Navy, Banana Republic or Athleta.
My invoice says an item is “Mail only”. What does that mean?
We offer a larger range of styles, sizes, and colors online than in our stores. Some of these items cannot be returned in stores, and must be returned by mail: these items are marked on your invoice as “Mail only.” As always, returns by mail are free and easy. Instructions for starting a free online return can be found here.
I am interested in purchasing an item that is marked as "Final Sale" on the website, or I have just purchased an item that is marked as "Final Sale" on the invoice. What does that mean?
Final Sale items cannot be returned or exchanged by mail or in stores.
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